Communication I see a great gift that some of use in a wrong way. If you use right words ( with little diplomacy ) you may reach any goal. Sure the knowledges in neuropsychology are also welcome or psychology in general may help in this way, but the important thing also to feel your opponent how he's thinking, his behaviour, the body language and by this follow the conversation. Its a big science to find the solutions of problems not by violence but with right strong words. Now there're also the faculty of communication but even you graduate this faculty if you haven't any experience you can't become a real good speaker and specialist in communication.
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